Set Appliance State:

Isolate Mains Power to appliance as per TOPs P4
Set Multimeter to AC Volts Set meter to measure AC Volts
DHW Demand
Set the cylinder thermostat to its maximum position
Remove cover from cylinder thermostat
WARNING! - Mains voltage is expected during test follow
TOPs P4 live testing procedure
Mains Power On

Measurement:

CAUTION: All terminals of the thermostat are potentially live during this test.
If this test cannot be carried out with the thermostat attached to the cylinder then it must be placed onto a stable surface.
Measure the voltage between the cylinder thermostat common (C) and a suitable earth.
Is mains voltage measured on the cylinder thermostat connection?
Note: The colour and position of the wires will vary between systems and components.