Set Appliance State:

Mains Power Off
CH Demand
Boiler mains switch On
Diverter valve located at the lower LH side of the appliance
Boiler CH thermostat to maximum
Gas On
WARNING! - Mains voltage is expected during test follow
TOPs P4 live testing procedure
Mains Power On

Observation:

Is the diverter valve in the CH position (lever back)?
Notes:
CH position - lever towards the back.
DHW position - lever towards the front.
If the diverter valve is in the correct position then it is advisable to repeat this test several times as the valve could be sticking