Set Appliance State:

Isolate Mains Power to appliance as per TOPs P4
Set Multimeter to AC Volts Set meter to measure AC Volts
Gain access to PCB (use Insulation Mat as required)
WARNING! - Mains voltage is expected during test follow
TOPs P4 live testing procedure
Mains Power On

Measurement:

Measure the voltage between L and N on the white connector at the incoming mains connections on the PCB.
Expect mains voltage.
Is mains voltage measured?
Note:
The appearance and layout of the incoming mains connector can vary depending on the PCB version, follow the appropriate image.