Set Appliance State:

Mains Power Off
Turn Hot Water Tap On
Boiler Mains Switch ON
Diverter valve located at the lower LH side of the appliance
WARNING! - Mains voltage is expected during test follow
TOPs P4 live testing procedure
Mains Power On

Observation:

Is the diverter valve in the DHW position (lever forward)?
Notes:
CH position - lever towards the back.
DHW position - lever towards the front.
If the diverter valve is in the correct position then it is advisable to repeat this test several times as the valve could be sticking.