Set Appliance State:

Isolate Mains Power to appliance as per TOPs P4
Remove the condensate pipe at the bottom of the primary heat exchanger
Note:
The sump / pipe should be empty if the trap and pipe are clear but it is advisable to take precautions to prevent water spillage

Observation:

Check that the sump is clear and inspect the pipe running from the bottom of the sump to the condensate trap.