Set Appliance State:

Isolate Mains Power to appliance as per TOPs P4
Ensure there is no demand for either CH or DHW
Set Multimeter to AC Volts Set meter to measure AC Volts
Use Insulation Mat as required
Gain access to main terminal block
WARNING! - Mains voltage is expected during test follow
TOPs P4 live testing procedure
Mains Power On

Measurement:

With no demand for heating check for mains voltage between terminal 1 (blue) and earth of the main terminal block.
Note:
Any external frost protection is also wired at these terminals, further investigation of the installed system to diagnose faulty component may be necessary.